Parent Terms & Agreements

The Child Integrated Psychology Programs Organization - 2025/2026

Last Updated: 07/2025

Booking, Scheduling, & Attendance
Financial Policies
Confidentiality & Data Protection
Health & Safety
Parent Guidelines

1. Booking, Scheduling, & Attendance

1.1. Session Validity & Usage Timeline

Booked or purchased sessions must be consumed within 90 days of purchase.
Unused sessions after 90 days will expire and be deducted from your wallet.
Extensions may be granted in exceptional cases upon written request.

1.2. Session Rescheduling Policy

Sessions must be rescheduled at least 24 hours in advance.
Last-minute rescheduling (less than 24 hours’ notice) is not guaranteed and may result in the session being deducted from your wallet.
Rescheduling is subject to practitioner availability. While we’ll do our best to accommodate your preferences, it cannot always be guaranteed.

1.3. Cancellation & No-Show Policy

Cancellations made more than 24 hours in advance will not incur any deductions.
Same-day cancellations (less than 24 hours' notice) will result in the session being deducted from your wallet.
No-shows — when a child is absent without notice at least 2 hours prior — will result in the session being deducted in full.

1.4. Session Attendance & Punctuality

Please ensure your child is on time for each session. Sessions will end at the scheduled time, even if started late.
If your child is more than 15 minutes late without notice, the session may be considered a no-show and deducted.

2. Financial Policies

2.1. Preferred Payment Method

We strongly recommend paying directly through the Lifestyle Portal for sessions rather than making outside payments (e.g., via InstaPay).
Direct booking & payment allows for smoother scheduling, clearer documentation, and more efficient tracking for both families and practitioners.
As such, payments through InstaPay will be subject to a 10% service fee.

2.2. Refund Requests

Wallet top-ups are refundable only if no sessions have been booked or used from the credited amount.
Refund requests must be made within 30 calendar days of the top-up date.
After this period, unused balances are considered expired and not eligible for refund.
Approved refunds may be subject to a processing fee of up to 10%. Refunds are processed within 14 business days of approval.

3. Confidentiality & Data Protection

At CIPPO, we take your family’s privacy seriously. All personal and developmental information shared with us is treated with the utmost care. We are committed to:

Secure storage of all session notes and child records, accessible only to authorized staff.
Sharing information only when necessary, and only with your assigned practitioner(s), CIPPO’s core team, or designated support staff.
Never discussing cases in public or informal settings or in ways that could reveal your child’s identity.
Only using photos or videos with your written consent, which you may withdraw at any time.
Ensuring that confidentiality remains in place even after services end, including after a practitioner leaves CIPPO.

If you have questions about how your information is handled, please don’t hesitate to reach out.

4. Health & Safety

Please inform us of any allergies, medical needs, or behavioral concerns that could affect your child’s participation.
Children with signs of contagious illness should not attend in-person sessions.
Practitioners may decline to proceed if they believe there’s a health risk.
Practitioners are not responsible for supervising children before or after the scheduled session.

5. Parent Guidelines

To maintain a respectful and productive environment for your child and our team, we ask that all families adhere to the following:

5.1. Environment & Distractions

Please prepare a quiet, private, and distraction-free space for sessions, especially when held at home.
Parents are welcome to observe but should do so without interacting directly unless invited by the practitioner.
Practitioners may pause or end a session if the environment becomes too disruptive for meaningful engagement.

5.2. Physical Boundaries

No physical contact is permitted between practitioners and parents.
Practitioners may use supportive touch with children when developmentally appropriate, in line with CIPPO’s child safeguarding guidelines.

5.3. Respectful Engagement

Please communicate with your practitioner respectfully and professionally.
If you have concerns or feedback, we encourage you to reach out directly to CIPPO’s team for follow-up and support.

5.4. Preparedness & Supervision

Ensure your child is ready and appropriately dressed for the session (especially for movement-based or sensory activities).
Practitioners are not responsible for supervising children outside the scheduled session time, nor for managing siblings or household logistics.