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Parent Session
Parent Payment
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Practitioner Payment
Parent School Inclusion
Practitioner School Inclusion
What are the payments methods?
How to cancel sessions?
How to reschedule sessions?
How to book unscheduled sessions?
How to book and schedule sessions?
How to book sessions?
How to create an account?
How to top up your wallet?
How to join as a practitioner?
How to request withdrawal?
How is the monthly rate calculated?
When are payments due?
What happens if services start mid-month?
Can I pause or change my package?
Are school/nursery holidays and public holidays paid?
What about the last month before summer break?
How much time off do practitioners receive?
What if my practitioner takes time off?
How does the replacement policy work?
What about overtime or extra sessions?
Can my child’s practitioner work weekends or public holidays?
Can we continue with the same practitioner next year?
What about continuing with the same child next year?
How should I collaborate with schools/nurseries?
Under what conditions can I be terminated?
What is expected regarding commitment to a child?
What are my responsibilities for deliverables?
What if a family asks me for extra hours/sessions?
How does payment work?
What happens if I don’t show up?
What are Child Absent Days (CAD)?
What time off am I entitled to?
What is the dress code?
What are my working hours?
Who is my main point of contact?
What happens if I have an emergency and won’t be able to attend school?
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